Post by rapidotrains on Aug 28, 2012 17:37:03 GMT -8
Dear all,
The recent changes that affected CMT/modeltrains.com took us all by surprise, and I am sure that many of CMT's customers are concerned about their outstanding orders for Rapido products. As a result, we have endeavoured in the past few days to find out as much as we could about the situation in order to provide you with this update.
1. Orders for Rapido products from CMT
True Line Trains has confirmed to us that it has taken over the order book of CMT. True Line Trains has advised us that it intends to honour orders placed for Rapido products by CMT's customers. If you have ordered any Rapido products from CMT, please contact True Line Trains at www.truelinetrains.ca to confirm your order.
2. Orders for the CN Pointe St. Charles caboose project
We are still many months away from delivering this caboose. From what we understand at this point, Tom Tomblin (who initiated the project) still intends to see it to fruition and honour all deposits. When the final tooling corrections are complete we will have more concrete information for you. Stay tuned to our newsletter for updates.
3. Rapido's relationship with CMT and True Line Trains
Given all that has taken place in the last couple of weeks, I would like to clarify that Rapido does not have, and has never had, a financial or ownership interest in CMT. Rapido has simply been a supplier to CMT. Similarly, Rapido does not have a financial or ownership interest in True Line Trains, although we do share office and warehouse facilities with True Line.
It is difficult for everyone - customers and suppliers - when there is uncertainty such as what has recently transpired with CMT. Rest assured, our primary concern is that CMT's customers get the Rapido products they ordered. True Line Trains has assured us that it shares this concern and will take good care of CMT's customers.
Thanks and regards,
Jason, Bill and Dan
Rapido Trains Inc.
The recent changes that affected CMT/modeltrains.com took us all by surprise, and I am sure that many of CMT's customers are concerned about their outstanding orders for Rapido products. As a result, we have endeavoured in the past few days to find out as much as we could about the situation in order to provide you with this update.
1. Orders for Rapido products from CMT
True Line Trains has confirmed to us that it has taken over the order book of CMT. True Line Trains has advised us that it intends to honour orders placed for Rapido products by CMT's customers. If you have ordered any Rapido products from CMT, please contact True Line Trains at www.truelinetrains.ca to confirm your order.
2. Orders for the CN Pointe St. Charles caboose project
We are still many months away from delivering this caboose. From what we understand at this point, Tom Tomblin (who initiated the project) still intends to see it to fruition and honour all deposits. When the final tooling corrections are complete we will have more concrete information for you. Stay tuned to our newsletter for updates.
3. Rapido's relationship with CMT and True Line Trains
Given all that has taken place in the last couple of weeks, I would like to clarify that Rapido does not have, and has never had, a financial or ownership interest in CMT. Rapido has simply been a supplier to CMT. Similarly, Rapido does not have a financial or ownership interest in True Line Trains, although we do share office and warehouse facilities with True Line.
It is difficult for everyone - customers and suppliers - when there is uncertainty such as what has recently transpired with CMT. Rest assured, our primary concern is that CMT's customers get the Rapido products they ordered. True Line Trains has assured us that it shares this concern and will take good care of CMT's customers.
Thanks and regards,
Jason, Bill and Dan
Rapido Trains Inc.
