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Post by upcsx on May 28, 2012 12:21:53 GMT -8
Can any other motor work in the MTH SD's,I have two that has bad motors and wondering if another brand of motor will work.Thinks.
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Post by calzephyr on May 28, 2012 13:29:49 GMT -8
Can any other motor work in the MTH SD's,I have two that has bad motors and wondering if another brand of motor will work.Thinks. Any motor that will fit into the chassis will work, but probably will cause some speed variation compared to the original motor. I have one and if I remember correctly, MTH motors can be operated on a much higher voltage than the standard motors used in the industry. That was the reason their early products would not run very fast on NMRA regular DC only power since the voltage was only about one half of what the rated motor could take. You can always send it back to MTH. They have responed to two of my requests about service quickly.. Larry |
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Post by riogrande on May 28, 2012 13:32:45 GMT -8
No warranty coverage?
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Post by upcsx on May 28, 2012 16:07:32 GMT -8
Yes no warranty because got them at a train show.
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Post by riogrande on May 28, 2012 19:24:52 GMT -8
Yes no warranty because got them at a train show. I don't get it. If you buy something new at a train show or a train shop, shouldn't MTH warrant the product? I bought a couple of Athearn SD45's, one from MB Kleins and I forget where I got the other. I emailed Athearn that one was missing a cab shade and the other a brake cylinder and Athearn mailed me replacement parts. I suppose I could have shipped the engines back to them but it would have been a bigger hassle and cost me shipping to have them do it. The point is, if MTH made an engine and you bought it new, and the motor is bad, I'd contact them and ask them to fix it or send a replacement. Don't you think? |
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Post by Donnell Wells on May 28, 2012 19:30:40 GMT -8
I would think so...at least the standard year warranty. I would call MTH and inform them of your issues. It shouldn't matter where you bought it if it was brand new in box.
Donnell
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Deleted Member
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Post by Deleted on May 29, 2012 4:40:53 GMT -8
I would think so...at least the standard year warranty. I would call MTH and inform them of your issues. It shouldn't matter where you bought it if it was brand new in box.
Donnell Since most train show vendors don't give receipts, you can't prove you purchased the locomotive from an authorized retailer. If you do have a real store receipt with the store's name, address and phone, then the question is this an official MTH retailer or is it a retailer doing a consignment sale. If you don't have a receipt, and not one scribbled on a piece of paper, credit card will also not do, or if its a consignment sale, the manufacturers will NOT honor any warranty. Walthers started this when they took over the Proto line and there was a lot of product in the secondary market. The burden of proof lies with the consumer to show they purchased the locomotive through official channels. |
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Post by riogrande on May 29, 2012 6:50:50 GMT -8
Personally I wouldn't get too hung up on the receipt thing right now. There is an old saying - nothing ventured nothing gained. Athearn didn't demand a receipt when I reported missing parts on two brand new SD45's.
So I would would put forth the effort, especially if the dang thing won't run or the motor is bad - thats pretty major. I realise that some companies might be sticklers but in most experiences I have had so far, I still contact the company if I have an issue and ask them to help remedy it. If I bought something new, I will state as such and ask them if they will fix it and what they recommend. I would suggest the OP contact MTH and explain the situation and ask if they would kindly help him out - I would state that I bought the item new and keep it simple and let them decide if they require a receipt or not. Most of your better companies will stand behind their products.
Nothing is sure in life but you get nothing if you don't try. More often than not, companies will try to help you, especially if you bought the item new. With so much more vending going on in many new ways, mostly internet but also train shows etc. it would be pretty bad if companies don't support their products unless they were bought in a bonafide brick and mortar store, since that tends to be the exception anymore, not the rule.
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