Browser issues and the new walthers.com

[milwtrains]

Hi everyone, as you know we’ve been watching various threads following the launch of the new site at www.walthers.com. Some folks have reported they’re no longer able to visit the page, and we believe we've now tracked down some browser issues that might be the problem.

Part of the upgrade involved installing the most current security protocols, and discontinuing older versions that no longer meet minimum standards for online security or are known to be susceptible to a number of “attacks” believed to be running at this time.

Unfortunately, older browsers (and by default older operating systems) do not support these security protocols, TLS 1.2 as well as TLS 1.1, which are believed to be secure. This is probably why some of you are unable to access the site. If you haven’t updated recently, TLS 1.2 is supported in the following browsers and operating systems:

Google Chrome for TLS 1.1 Chrome 22+, for TLS 1.2 v30+ (Windows 7+, OS X 10.9+, Linux, Android (4.1+), iOS (9.0+), and Chrome OS)

Mozilla Firefox v 27 + (TLS 1.1 also supported in v23, TLS 1.2 also supported in v 24+, but both disabled by default) (Windows XP SP2+, OS X (10.6+), Linux, Android 2.3, 4.0.3+, iOS 8.2+, Firefox OS)

Information on Enabling TLS 1.2 in Firefox v24 can be found here:
crashmag.net/enable-tls-1-1-and-1-2-in-mozilla-firefox-24-0

Microsoft Internet Explorer TLS 1.1 and 1.2 (IE 11+, also supported in IE 8+ for Windows 7, but disabled by default)

For users of IE 8,9, and 10 to enable TLS 1.2 support
support.volusion.com/hc/en-us/articles/209544327-How-to-Enable-TLS-1-1-and-1-2-in-Internet-Explorer-for-Your-Volusion-Store

Apple Safari 9+

A full listing can be found here:
en.wikipedia.org/wiki/Template:TLS/SSL_support_history_of_web_browsers

Your friends at Walthers

[edwardsutorik]

Since browsers usually automatically update, if yours is still out of date, it means you need a new OS. For the purpose of visiting Walthers. There are those of us who strongly recommend against installing a new OS on a computer. Unless, of course, you wipe it clean first. Which then implies you need to buy a new computer.

Decisions, decisions.


Ed

[jonklein611]

Jun 10, 2016 11:20:36 GMT -8 edwardsutorik said:

Since browsers usually automatically update, if yours is still out of date, it means you need a new OS. For the purpose of visiting Walthers. There are those of us who strongly recommend against installing a new OS on a computer. Unless, of course, you wipe it clean first. Which then implies you need to buy a new computer.

Decisions, decisions.


Ed

Careful there, some of the web browsers, if too far out of date, won't auto update to the latest version.  I've run into this issue with Firefox.  The best test is to download the latest version and install it.  That should work.

[riogrande]

Much of what Walthers mentioned about browsers is something we also have to deal with at our work. We have many users who are teleworking via VPN and having to switch from plain terminal servers to Citrix based VDI desktops, which connects and authenticates via browser. Browser versions and settings, including TLS or a normal part of configuration these days, believe me, I know. Most of my work tickets in the past few months have been VPN/VDI related. Fun fun!

Thank you Walthers for your recommendations!

Cheers, Jim Fitch

[edwardsutorik]

Jun 14, 2016 0:53:05 GMT -8 jonklein611 said:

Careful there, some of the web browsers, if too far out of date, won't auto update to the latest version.  I've run into this issue with Firefox.  The best test is to download the latest version and install it.  That should work.

When I go to Firefox to download the latest version, it tells me this: "Your system doesn't meet the requirements to run Firefox." Which is, of course, interesting. Since I CAN and DO run Firefox. I just went to Kadee with the Firefox I've already got.


I wonder if a company could get people to buy more hardware and software if the old stuff were made obsolescent? I guess you'd call that "planned obsolescence". Would that ever happen???


NAHHHH!!



Ed

[jonklein611]

Jun 23, 2016 13:50:17 GMT -8 edwardsutorik said:

Jun 14, 2016 0:53:05 GMT -8 jonklein611 said:

Careful there, some of the web browsers, if too far out of date, won't auto update to the latest version.  I've run into this issue with Firefox.  The best test is to download the latest version and install it.  That should work.

When I go to Firefox to download the latest version, it tells me this: "Your system doesn't meet the requirements to run Firefox." Which is, of course, interesting. Since I CAN and DO run Firefox. I just went to Kadee with the Firefox I've already got.


I wonder if a company could get people to buy more hardware and software if the old stuff were made obsolescent? I guess you'd call that "planned obsolescence". Would that ever happen???


NAHHHH!!



Ed

 A company would never ever ever plant to make something obsolete. 

I'm guessing you're on Windows XP?  If true, then it's because Windows dropped support for XP this past year. If the manufacture drops support, so will other software companies.

What version of Firefox are you on?

[edwardsutorik]

While I do have XP available on another machine, this one is a Mac Pro with OS 10.5.8. And I'm sure Apple has dropped support for it also. As Jerry Lee Lewis sang: "There's a whole lot of droppin' goin' on." Or maybe it was the Big Bopper.

And the Firefox is 12.0.


Ed

[mlehman]

FF 47.0 running on XP SP3 here without any browser issues at Walthers.

[jonklein611]

Jun 23, 2016 16:46:00 GMT -8 edwardsutorik said:

While I do have XP available on another machine, this one is a Mac Pro with OS 10.5.8. And I'm sure Apple has dropped support for it also. As Jerry Lee Lewis sang: "There's a whole lot of droppin' goin' on." Or maybe it was the Big Bopper.

And the Firefox is 12.0.


Ed

Which year Mac Pro? Apple provides OS X updates for free now.  Let me know what year / model, then I can find out what the maximum OS that can be installed.  Even the oldest Mac Pro can be updated to 10.7.5

[edwardsutorik]

Thanks. But I'm quite wary of upgrading OS's. I think I'd rather get a new machine, first. What could go wrong?



Ed