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Post by ambluco on Jul 29, 2016 5:36:16 GMT -8
Anyone willing to test something?
Do you have access to to MR online (as a subscriber, MR Video Plus, All-Digital Access). Using Safari in IOS (which is supported under their specs), the Login button does not work anymore. If you press it, nothing happens.
Technically you don't need a login to try it as you won't be asked to login until after you press the button.
I've tried on 6 different IOS devices (friends and family) and it does not work anymore. It seemed to have stopped in the last few weeks. I've been in contact with their support all week and (unbelievably to me), they can't seem to understand or fix the issue. it took a long time just to get them to stop thinking I had a userid/password issue. I kept saying that it was the login button BEFORE you fill in your info. I can login on a Mac or PC, OR even Chrome on IOS. It's a Safari IOS issue with their site.
If you go to mrr.trains.com you should see a green box with a login button. Just click it in Safari on your iPad or iPhone.
Thanks.
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Post by dharris on Jul 29, 2016 6:04:48 GMT -8
I clicked on it using iPAD.
Took me to the sign in page for entering name and password.
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Post by ambluco on Jul 29, 2016 8:10:42 GMT -8
I clicked on it using iPAD. Took me to the sign in page for entering name and password. In Safari? and the OS is updated? I have not found one device that does it. Stopped at the Apple store this AM and tried 3 more random ones. |
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gnfan
Full Member
Posts: 111
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Post by gnfan on Jul 29, 2016 8:44:23 GMT -8
I just tried this on my iPhone using Safari and it works as it should.
I get the log in screen and was able to log in without any problems.
Make sure your device(s) have the current iOS (9.3.3) installed.
Also shut down, as in power off, and restart the device. Then try it.
David
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Post by ambluco on Jul 29, 2016 9:10:44 GMT -8
I've already done that as I've worked with Kalmbach for several days now. I have several people at work and again, the ones at the Apple store this AM, and no IOS device works. mrr.trains.com and then click Login and nothing happens. I just tried this on my iPhone using Safari and it works as it should. I get the log in screen and was able to log in without any problems. Make sure your device(s) have the current iOS (9.3.3) installed. Also shut down, as in power off, and restart the device. Then try it. David |
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Post by dharris on Jul 29, 2016 10:17:08 GMT -8
I clicked on it using iPAD. Took me to the sign in page for entering name and password. In Safari? and the OS is updated? I have not found one device that does it. Stopped at the Apple store this AM and tried 3 more random ones. Yes on safari On the iPad Yes on updated software Clear out your cache and cookies perhaps. |
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Post by mlehman on Jul 29, 2016 11:04:58 GMT -8
I've already done that as I've worked with Kalmbach for several days now. I have several people at work and again, the ones at the Apple store this AM, and no IOS device works. SNIP OK, this is on your home network? Sounds like it could be a network permission or security issue. Try taking them elsewhere, get online and see what happens. If they all work fine away from home, check into your home network. |
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Post by ambluco on Jul 29, 2016 11:46:44 GMT -8
OK guys, I thought I included a bunch of info.
If I'm trying a device at the Apple Store (all those iPads sitting all over), then it's not my home network and not my iPad. And if I've tried co-workers and friends IOS devices, it's not my home network or my device. So far I tried my home network, cellular, work network, friends network, Apple's network in their store.
And if I'm trying it all theses devices, why would I need to reboot, clear caches, etc., on all these devices?
I believe you when you say yours works.
Thanks to those who tried it.
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Post by dharris on Jul 29, 2016 13:25:51 GMT -8
OK guys, I thought I included a bunch of info. If I'm trying a device at the Apple Store (all those iPads sitting all over), then it's not my home network and not my iPad. And if I've tried co-workers and friends IOS devices, it's not my home network or my device. So far I tried my home network, cellular, work network, friends network, Apple's network in their store. And if I'm trying it all theses devices, why would I need to reboot, clear caches, etc., on all these devices? I believe you when you say yours works. Thanks to those who tried it. Have you tried it at home using a computer ? |
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Post by ambluco on Jul 30, 2016 3:13:16 GMT -8
PC and Mac work fine.
One of the developers at work cracked it. A Javascript issue and I let the appropriate people know.
I'm in now.
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Post by ambluco on Jul 30, 2016 3:15:11 GMT -8
PC and Mac work fine.
One of the developers at work cracked it. A Javascript issue and I let the appropriate people know.
I'm in now.
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