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Post by unittrain on Aug 12, 2023 10:23:05 GMT -8
I've always received my orders from Arrowhead but 2 months ago ordered 2 of the Conrail H39s emailed them was told the items were soon to be in stock fast forward a few weeks later they're in stock still no shipping notice I emailed again I'm told they're are out of the office till the 26th of July and will answer my email when they get back I wait a week no response have sent two emails since no response! They billed my card when I placed the order no refund. This is the first time I've dealt with something like this with anyone in the model railroad buisness kind of angry frankly to be ignored I always respected this company but will not order again anytime soon. This is totally unacceptable. I've ordered from them many times but now this. Sorry to rant but I needed to make people aware I don't know if any of you ordered the Conrail cars and had this issue recently.
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Post by csxt8400 on Aug 12, 2023 10:26:07 GMT -8
Interesting. Not to speculate or add any noise, but they have been pretty quiet for awhile besides the latest run of hoppers as you've mentioned. Notably missing at St. Louis this year. Hope all is well and you get your issue resolved, which I believe you will.
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Post by unittrain on Aug 12, 2023 10:31:47 GMT -8
I hope they're OK too I don't usually mention something until I'm really feeling ignored. I ordered several of the PC release and got those. The Conrails are almost sold out.
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Post by Partial_List on Aug 12, 2023 10:53:26 GMT -8
Their website says “ordering temporary paused” on the CR H39 models. Interestingly, nothing is mentioned or indicates why that may be.
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Post by waverly5 on Aug 12, 2023 11:18:03 GMT -8
I've been meaning to post a warning to members here. This was the 06/07/2023 email reply I received to my initial inquiry relative to two CR hoppers that i ordered (and was charged for):
"We received release paperwork from our forwarder for the Conrail Committee Design Hoppers. On Wednesday, we drove a truck to an SLC warehouse. However, they could not locate the shipment. We are working with the warehouse and our forwarder to resolve this. (These are absolutely huge warehouses--it is very possible that these are just on the wrong end of the aisle, and it just needs to be discovered.) We will give the warehouse 14 days, and based on what we know at that time, we will send an update (or sooner). We hope this has a resolution very quickly.
My best,
Blaine Hadfield
Arrowhead Models"
That was followed by numerous (patient) attempts at follow-up, with no response. I've had to resort to filing a credit card dispute.
Buyer beware with Arrowhead....
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Post by unittrain on Aug 12, 2023 11:49:23 GMT -8
That's the exact initial email I got too. I have been ready to file a dispute too. Something is up at Arrowhead possibly 🤔
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Post by unittrain on Aug 12, 2023 12:01:21 GMT -8
Just read my initial email from them when I asked about my order it just says they received the release paperwork and were clear to pick them up and will shipping the following week this was on May 31st I waited several weeks then emailed again mid July and got they were not answering emails as they were out of the office till July 26th I waited till early August didn't hear anything then have since sent 2 more emails asking to please advice on order status and crickets no response.
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Post by waverly5 on Aug 12, 2023 12:19:11 GMT -8
So, question has to be asked....
Does the Arrowhead CR H39 actually even exist? Has anybody received one?
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Post by drolsen on Aug 12, 2023 19:07:28 GMT -8
So, question has to be asked.... Does the Arrowhead CR H39 actually even exist? Has anybody received one? A friend sent an update to a group of us on June 15 saying that the Conrail H39s had been delayed shipping from the West Coast to Arrowhead. I didn't hear if they eventually arrived, but I'll check with him. Someone on another list posted on July 16 that they had just received their PC cars from this release. Again, I don't know if only the Conrail cars were delayed, or if it was the whole shipment, but Overland Hobbies, as one example, still shows the Conrail cars as available for pre-order (implying that they haven't received their stock yet). Dave |
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Post by locochris on Aug 12, 2023 20:10:26 GMT -8
Never received my Conrail hopper either. Figured they were just delayed.
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Post by unittrain on Aug 13, 2023 4:59:02 GMT -8
Who knows for all we know they could've arrived defective in some way. My PCs are awesome I got like 5 PCs and 15 Pennsys as delivered I've also been trying to build up my Pennsy H43 yellow ball 100 ton hoppers Bowser has 4 more rd#s coming. I could H39s in Pennsy but it gets pricey so a little especially now I have U25bs from Rapido coming some Moloco boxcars and Scaletrains covered hoppers so the wallet is taking a beating 😁
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Post by waverly5 on Aug 13, 2023 6:40:07 GMT -8
Delayed perhaps, but credit card shouldn't have been charged without explanation (order placed May 14).
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Post by middledivision on Aug 13, 2023 8:05:15 GMT -8
Are they still in business?
The data screwup on the PRR H39's had to cost them.
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Post by unittrain on Aug 13, 2023 8:17:01 GMT -8
Not sure how the 4600s have done either 🤔!
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Post by locochris on Aug 13, 2023 11:27:42 GMT -8
Are they still in business? The data screwup on the PRR H39's had to cost them. What data did they screw up? |
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Post by Partial_List on Aug 13, 2023 11:52:10 GMT -8
Not sure how the 4600s have done either 🤔! Now that you mention it, wasn’t there supposed to be another batch of CNW 4600s? |
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Post by csxt8400 on Aug 13, 2023 12:08:49 GMT -8
Not sure how the 4600s have done either 🤔! Now that you mention it, wasn’t there supposed to be another batch of CNW 4600s? Yes, there was.. |
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Post by oldmuley on Aug 13, 2023 14:45:07 GMT -8
"The Leader in Customer Experience"...
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Post by riogrande on Aug 13, 2023 15:10:34 GMT -8
Bob the train guy seems to have some of the Arrowhead Conrail hoppers in stock.
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Post by middledivision on Aug 14, 2023 7:38:42 GMT -8
Are they still in business? The data screwup on the PRR H39's had to cost them. What data did they screw up? They had the capacity at 100,000 pounds for a 140,000 pound car. For a $50 car, that's pretty bad, especially when you advertise it as the most accurate model ever made. |
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Post by keystonefarm on Aug 14, 2023 9:36:23 GMT -8
What data did they screw up? They had the capacity at 100,000 pounds for a 140,000 pound car. For a $50 car, that's pretty bad, especially when you advertise it as the most accurate model ever made. Beautiful looking car but the car also had the wrong trucks on it. I stayed with my Stewart/Bowsers ! --- Ken |
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Post by grahamline on Aug 14, 2023 12:20:44 GMT -8
Wonder if that was a printing error or a research error?
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Post by sd80mac on Aug 14, 2023 15:37:43 GMT -8
But what kind of box do they come in?
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Post by unittrain on Aug 14, 2023 15:46:23 GMT -8
That might be all they have right now is boxes that is empty boxes😁
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Post by sknorcal on Aug 26, 2023 18:48:52 GMT -8
Curious if anyone has heard anything from Blaine or Arrowhead Models. This thread has bee silent for a couple of weeks...
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Post by unittrain on Aug 27, 2023 4:43:11 GMT -8
Not a word no response to emails no response from him on here I don't know what's going on. I filed a dispute on my credit card.
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Post by snootie3257 on Aug 27, 2023 4:46:56 GMT -8
Maybe in the process of being sold to Scale Trains.
Steve
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Post by csxt8400 on Aug 27, 2023 9:20:47 GMT -8
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Post by packer on Aug 27, 2023 9:40:42 GMT -8
 They've been silent on social media as well |
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Post by locochris on Aug 27, 2023 9:47:52 GMT -8
Maybe dealing with factory issues was just too much and he snapped.
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